Every day we reap the benefits provided to us by laptops, mobile devices, tablets, desktop CPUs, and iPads; limited not only to what we wield at work but also in the sanctity of our homes. However, before we can put these tools to use, we have to learn how they operate. The first time you pressed the power button on your computer, did you know what to do next? Or, upon Revit’s inception into your organization, were you instantly capable of designing a building?
Maybe. Or perhaps you were like I was; an individual who never shied away from the challenge of figuring out something new, on my own, without instruction. Sadly, I was disappointed in my performance and even felt discombobulated after having been an AutoCAD user for many years. What was this beast called Revit? I decided the only way I was going to slay it was to seek guidance and training.
Yet the need for training presented other complications: time and money. I took a four-day class to learn Revit. That’s a nice chunk of the work week. And the cost for the class and paid-time from work was not insignificant by any means.
So… let’s see if we got this straight. In order to simplify our lives, we invest in hardware and software that can grant our need for simplicity. And to use our investment, we must be able to make it work. But, in order to learn how to make it work, we need to spend time (and money), putting more strain on our already overcommitted and complicated lives.
In the design and development of Assemble, avoiding this Catch-22 was the motivation behind the simple, easy-to-learn, and user-friendly requirements of the product.
When developing Assemble we designed the software with the goal of making the product something anyone can learn, with or without instruction, in half a day or less. In addition to one-on-one training available for every user, we also considered the desires of our D-I-Y clients. Help buttons, accessible from anywhere within the product, guide users to topic-specific help articles and step-by-step videos within our support site. Additionally, the Guided Tour provides tool tips for working within the Assemble Grid and Assemble Model Viewer, and can be found on the Assemble Grid page.
Finally, Assemble Systems knew that in order to set the bar high we would need a fanatical customer support team. Users need to be able to easily voice their opinions and feature requests at the moment the thoughts come to them. And should issues arise, users should be able to have those issues addressed immediately. We have made Assemble’s support team accessible by phone, email, or online through our support site. There’s no need to spend hours digging through Google to find the answers to your questions; Assemble Support alleviates those pains.
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