Support Forum

Support Forum

Ask us questions, interact with fellow Assemble users, and search how-to articles and videos.

Submit A Request!

Submit A Request!

Have a support question or a feature request? Fill out the form and our support team will reach out to you within one business day.

Getting Started Guide

Getting Started Guide

Step-by-step direction to help you make the most of your Assemble system.

What is Assemble?

Assemble unlocks the power of model-data to create intelligent building information for use across the project life cycle.

Using Assemble, entire project teams can quickly access, quantify, analyze, condition, organize, and share project information anywhere, anytime.  Assemble enables access to building information models to improve AEC processes and improve project predictability.

Can I test Assemble first?

If you would like to try Assemble, you can begin a 14-day trial. Just click on the red Free Trial button, enter the required information, and then click submit. One of our knowledgeable team members will contact you to set up your trial. If you have any questions, please contact support@assemblesystems.com

Can I watch a demo on how to start using Assemble?

Want to see Assemble in action? Just click on the Demo button, complete the form on the page, and one of our team members will reach out to schedule a live demo. You’ll see how easily Assemble turns BIM data into a powerful tool for your entire team.

Can Assemble be used for model-based estimating?

Assemble allows you to condition model data with your custom coding schemes and cost databases to generate accurate model-­based conceptual estimates. Assigning cost to model information in Assemble is ongoing, therefore, the cost data applied to existing components will adjust accordingly with each new version of the model.

Frequently publishing a model to Assemble while it is in development provides insight as to whether a new hard estimate is necessary, scope creep exists, or if there are major changes to system types and quantities.

Can Assemble be used for model-based construction management?

Assemble allows users to visually track changes and conceptual cost implications across current and previous model versions. Highlight changes between model iterations or specific scope selections and parameters, and evaluate downstream cost implications of changes. With Assemble, project teams can quickly and more accurately quantify and visualize model changes so they can focus on building to budget.

Does Assemble work on windows or android tablets?

Assemble can be viewed on devices that support Google Chrome, Firefox, or Internet Explorer 11.

Can I use Assemble to communicate with individuals who aren’t Assemble customers?

Assemble administrators can invite individuals to an Assemble site and provide access to a particular project. Data from Assemble can be exported to Excel and shared with an entire project team. Assemble exports model data in the form of search sets to use with Autodesk Navisworks.

How secure is Assemble – what is our infrastructure and security?

At Assemble Systems, we take security very seriously. Below are some key points in regards to the security we have in place.

  • Within Assemble Systems, access to your data is restricted to a small number of trusted employees on our IT Operations team. Our support and development staff do not have routine access to the data.
  • We use multi­factor authentication for each administrative access to our systems. This means that even if a password is compromised, an attacker will not be able to log in.
  • The Assemble application contains customizable password complexity rules. We also use secure HTTP, called HTTPS, for all communication between the client (such as web browsers and our Add­In) and the web server. This ensures that all traffic is encrypted to and from the server.
  • Customer installations are also in separate silos, each in their own database and their own web site, so there’s no possibility that someone could inadvertently gain access to another customer’s data.
  • As you may know, Amazon Web Services’ (AWS) datacenters have some of the most robust security measures available to any IT infrastructure. Amazon has achieved numerous third­-party security certifications for physical and network security. They are regularly audited and make compliance reports available.

Additional material covering many of the security benefits AWS provides is available here: http://aws.amazon.com/security

What do I need to get started with Assemble?

To get started, sign up for a free trial of Assemble using a valid email address. You can publish your own models to Assemble by downloading and installing the Assemble add­in, which can be obtained from www.assemblesystems.com/downloads.

How large of a model can Assemble handle?

Assemble customers routinely work with models that are hundreds of megabytes in size. Of course, very large models do make demands on the customer’s hardware and may take a little time to load. Assemble is faster and easier to work with than the original authoring application.

What model format does Assemble support?

Assemble publishes RVT and IFC models using Autodesk Revit. DWG models are published using Autodesk AutoCAD MEP and Autodesk Architecture.

How accurate is the model inventory?

Assemble is dedicated to the accuracy of the model inventory. We have automation for testing tens of thousands of datapoints with every release and we test our data manually whenever we make changes to how we publish or present data.

If you ever notice anything in your inventory you don’t understand, whether you’re seeing something you don’t expect or not seeing something you do, please reach out to us and we will solve the issue.

CONTACT US!

Phone: 855-646-4868 Ext.2
Mon—Fri, 9am to 5pm CST
Email: support@assemblesystems.com
*Response within 24 hours

CAST YOUR VOTE!

Interact with our Development team! Contribute to Assemble’s future by voting for the features and enhancements you want most.

Vote
Interested in getting Assemble? Try it for yourself for free!